Daisypath Ticker

5/29/2007

Deputy Director's Room

Part two of orientation. The current members of the board are Todd Herring, Gilda Hogan, Keir Knight, Nancy Lynch, Joyce Muller and Richard Soisson.
There are 22 people that work at my branch not including subs and volunteers since that can vary. I've met everyone who works here although I don't know the pages as well as I know the rest of the staff. I'll try to introduce myself to somebody new at another branch the next time I get a chance and record it later.
After speaking to the branch manger she explained what they do when a library materials are challenged. She discusses the offensive material with the patron making the complaint. Then depending on their degree of anger she explain that we have lots of materials for different audiences. And reminds them that what might not be right for you might be right for somebody else. Her goal is to calm them down and find out exactly what has offended them. Then she has them fill out a suggestion complaint forum that goes to headquarters. The most recent complaint being made at our branch as been people complaining about what is shown on the television.
One library service funded by LSTA was the discovery zone project at WEC and NCC. This project is aimed at helping families at Title I schools by providing special story times and creating a game board that allowed families to earn points for doing library activities like using computers. They also offered kits of educational materials for families to take home.
The risk takers network is a group of people that address problems that have been submitted to them. They take risks to solve the problems and improve the library.

1 comment:

Gail Griffith said...

Nice job, Erin! I have one more piece of info about the Risk Takers Network for you. It is actually a way that any CCPL staff member can win a prize of $500--all you need to do is submit info about the best risk you (or a team you are part of)took during the year to improve customer service! You do not have to be assigned a problem--just look for ways to implement a solution that seems needed! (Of course, I would encourage you to be talking with your supervisor and branch manager about your ideas as you go along.) :-) This prize is awarded at Staff Day--and the closer we get to Staff Day, the more info you will hear about how to submit the info about your risk. Regards, Gail